Proactive monitoring, expert support, and dedicated account management
Overview
Modern enterprises can't afford reactive IT. Every hour of unplanned downtime has a direct cost — lost revenue, damaged relationships, regulatory exposure. Syncus Managed Services flips the model: our engineers monitor your environment continuously, identify issues before they become incidents, and respond with speed and accountability when they do.
Our service wraps around your existing technology investments — whether that's multi-cloud infrastructure, on-premises data centres, enterprise networking, or security platforms — providing a consistent layer of expertise and oversight that most internal teams struggle to maintain alone. You retain full strategic control while we handle the operational burden.
Every Syncus managed services client is assigned a dedicated Technical Account Manager who understands your environment, advocates internally for your priorities, and provides structured reporting — monthly operational reviews and quarterly business reviews that translate technical metrics into business language.
Capabilities
Round-the-clock visibility across your infrastructure, applications, and security posture — with intelligent alerting that surfaces real issues, not noise, and immediate escalation to on-call engineers.
Structured incident management with defined severity tiers, SLA-backed response times, root cause analysis, and post-incident reviews — ensuring every outage becomes a learning opportunity, not a recurring problem.
Systematic patch deployment across operating systems, middleware, and applications — with vulnerability scanning, risk-prioritised remediation, and compliance reporting aligned to ACSC Essential Eight.
A named TAM who learns your environment, attends your planning cycles, and acts as your internal advocate — bridging the gap between day-to-day operations and strategic technology direction.
Clear, business-readable reporting every month — covering availability metrics, incident trends, patching status, and cost optimisation outcomes — plus structured quarterly business reviews to align on priorities and roadmap.
Continuous right-sizing, Reserved Instance management, and tagging governance across Azure, AWS, and GCP — with FinOps dashboards that give your finance and technology teams shared visibility into cloud spend.
Our Approach
A structured onboarding sprint where we document your environment, integrate monitoring tooling, establish runbooks, define escalation paths, and introduce your dedicated TAM — typically completed within 4 weeks.
Continuous 24/7 monitoring across infrastructure, applications, and security telemetry — with intelligent thresholds, anomaly detection, and alert correlation to ensure your team is only contacted when it matters.
When incidents occur, our engineers triage, diagnose, and remediate within SLA — with clear communication at every stage, post-incident reviews, and proactive recommendations to prevent recurrence.
Monthly operational reports and quarterly business reviews translate metrics into insight — with trend analysis, improvement recommendations, and forward planning to keep your technology investment aligned with business goals.
Technologies & Tools
More Services
Get Started
Talk to our managed services team about a tailored support model — with the monitoring, response, and account management your environment deserves.
Start the conversation